Return

Our Return Policy

 

Sorry, we cannot allow cancellations, returns, or exchanges of any customized garments. In addition, the following items can not be returned or exchanged for health code purposes once opened: socks, bows, and bodywear. If your garment is not customized you may return it at your own cost. Non-customized items may be returned within 30 days of shipment. All products must be returned in the original packaging in a new and unused condition to receive credit. DRX Cheer  will ship the exchange merchandise back to you without additional shipping charges (limit one exchange per order).

 

How do I return an item?

 

CDRX Cheer wants you to be happy with your purchases! Should you have a return or exchange, please include a copy of your Delivery Note with details on how you wish to proceed with the order. (Example: If you are exchanging items you will want to write down the sizes you are returning and the sizes you need for an exchange.) All returns must be accompanied by the Delivery Note to ensure that your return is processed properly and credited to your account. Always use a trackable shipping method when returning merchandise since the shipment remains your responsibility until it is received by DRX Cheer. Custom and/or customized items are not returnable. All exchanges must be shipped back at your own cost.  The following may affect the amount you have been refunded: Any discounts that were applied at the time of sale will not be refunded to you.

 

Have you received my returned goods?

 

You can verify your shipment has been received by CDRX Cheer by tracking the returned shipment using the tracking number. Once your return is received by our warehouse, you can expect a refund back to the original payment method within 2 business days. If you have any questions or concerns, please feel free to contact us email： service@drxcheer.com